GLODIVAL Trip luôn có trách nhiệm tiếp nhận và xử lý khiếu nại của Quý khách hàng liên quan đến giao dịch tại trang https://glodivaltrip.vn/
Quý khách hàng vui lòng phản hồi với GLODIVAL Trip về dịch vụ du lịch đã đặt tại https://glodivaltrip.vn/ bằng một trong các phương thức sau:
Bộ phận chăm sóc khách hàng của GLODIVAL Trip sẽ tiếp nhận các khiếu nại, liên hệ làm rõ các yêu cầu của Quý khách hàng trong phạm vi thẩm quyền. Sau khi tiếp nhận và làm rõ các thông tin, khiếu nại sẽ được chuyển tới các Phòng chuyên môn có thẩm quyền để giải quyết cho Quý khách hàng.
Các bộ phận có chức năng theo thẩm quyền quyết định tiến hành kiểm tra, xác minh thông tin khiếu nại của Quý khách hàng và đưa ra kết luận cuối cùng.
Để giải quyết khiếu nại, GLODIVAL Trip có thể liên hệ với Quý khách hàng để đề nghị cung cấp các thông tin, bằng chứng liên quan đến nội dung khiếu nại và yêu cầu của Quý khách hàng.
Khi có kết quả kiểm tra, xác minh, tùy theo tính chất, mức độ của sự việc, GLODIVAL Trip sẽ có những biện pháp cụ thể để giải quyết khiếu nại của Quý khách hàng. Bộ phận chăm sóc khách hàng sẽ trả lời cho Quý khách hàng thông qua các hình thức như: Gọi điện thoại, gặp trực tiếp, gửi văn bản, gửi email cho Khách hàng.
Nếu Quý khách hàng chưa hài lòng với kết quả giải quyết, các bộ phận chức năng có trách nhiệm kiểm tra lại từ đầu thông tin khiếu nại và phúc đáp lại Quý khách hàng.
Căn cứ theo từng nội dung khiếu nại của Quý khách hàng, thời hạn giải quyết khiếu nại tính từ ngày nhận được khiếu nại cụ thể như sau:
** Disclaimer: This Website is a professional travel agency that aims to help individuals and companies complete the necessary travel authorization requests for short-term stays. The visa fee includes expert’s assistance (service fee) and government fee.
Please bring the contract, invoice / receipt / payment order to the GTrip office or email email@example.com to cancel the booked tour. We will resolve the issue via text or email with confirmation from both parties. GTrip does not accept tour cancellation notices by phone.
Tour cancellation / exchange policy:
For tour booking:
When a customer actively requests to cancel a tour, GTrip will refund the fee if the customer confirms the cancellation request under the following conditions:
(Time is calculated in working days, excluding Saturdays, Sundays, and public holidays. If you are unable to attend the tour, please notify and confirm in writing with GLODIVAL Trip).
Customers will receive their money back through their accounts within 3 – 5 working days after completing the tour cancellation procedure.
Refunds are subject to cancellation of services on time or as advised. The Refund amount will be credited back to the Credit Card from which the payment was made OR the source of receipt of payment.
For ticket booking:
This experience is non-refundable and cannot be changed for any reason. If you cancel or ask for an amendment, the amount you paid will not be refunded.
Visa cancellation & refund policy:
We can only begin to process your eVisa application after we have received and confirmed your full required documents. The time of processing depends on the type of service you choose (standard, emergency, or rush). In case of any extra requirement from the government, we will inform you via email to fulfill the extra requirement and continue to process your application after your fulfillment. Please notice that the processing time only counts from the moment we have received all of your full and correct documents as required by the government. If you delay sending us the full and correct documents as required by the government, the processing time will be longer than the processing time guaranteed, and we shall not be responsible for any lateness.
* Within 2 hours from the time we send you the required documents to email and we have not received any documents from you. You will be charged 5% for The refund processing fee only.
* Over 2 hours from the time we send you the required documents to email and we have not received any documents from you, we only refund you the government fee and rush / emergency fee (if you choose rush / emergency service) because we have not processed your application with the government.
* After you have sent us all the correct required documents, we will start processing your application immediately. If the government accepts your application and document, we will send you the under-processing proof so we will not accept any refund or cancellation request till receiving your visa result.
If the government hasn’t accepted your application and document and the status is not updated either, we only refund you the government fee and rush / emergency fee (if you choose rush / emergency service).
* In case your visa application is rejected by Government, we will provide you with the rejection proof via email so sorry we cannot refund any fee.
Depending on the confirmation time, if we have not sent you any visa result or update, we will refund you the rush fee or emergency fee.
* Within 3 hours from the time we email you the Visa Result, you need to confirm if you receive it or not. After that time, it shall be considered that you have received your Visa Result and the service shall be considered complete.
It is imperative that you supply us with all the correct information required for your requested visa at the time of your intended departure. Our Visa Experts cannot be held responsible for any visa granted incorrectly or refused entry due to incorrect visa information and any losses incurred. Though every effort will be made on our part to correct any visa issues prior to departure, no refund will be given by us in the event of false or incorrect information being supplied at the time of submission.
Service cancellation conditions:
Force majeure case:
If either party cancels or changes the travel itinerary due to a force majeure event (fire, weather, accident, natural disaster, war, delay, or cancellation of public transportation), the two parties will have no obligation to compensate for the loss and will have no liability.
However, each party is responsible for doing everything possible to assist the aggrieved party in minimizing losses caused by force majeure.
Note: Trip cancellations must be notified directly to GTrip or via email and must be confirmed by GTrip. Phone cancellations will not be accepted.
GTrip is allowed to change the trip schedule to accommodate the actual situation (for example, objective reasons due to flight time change, traffic order situation, etc.) while still visiting all destinations on the itinerary.
** Disclaimer: This Website is a professional travel agency that aims to help individuals and companies complete the necessary travel authorization requests for short-term stays. The visa fee includes expert’s assistance (service fee) and government fee.
WELCOME TO GLODIVALTRIP.VN
Gloidval provides its visa processing and related travel services to you in part through its website located at glodivaltrip.vn (the “Websites”) and through its mobile applications (collectively, such services and applications, including any new features, and the Sites, the “Service(s)”), subject to the following Terms of Service (as amended from time to time, the “Terms of Service”). We reserve the right, at our sole discretion, to change or modify portions of these Terms of Service at any time.
If we do this, we will post the changes on this website (This Site) and will indicate at the top of this page the date these terms were last revised. We will also notify you, either through the services user interface or through other reasonable means. Any such changes will become effective no earlier than fourteen (14) days after they are posted, except that changes addressing new functions of the services or changes made for legal reasons will be effective immediately. Your continued use of the service after the date any such changes become effective constitutes your acceptance of the new Terms of Service.
ACCESS AND USE OF THE SERVICE
Member Account, Password and Security: You are responsible for maintaining the confidentiality of your password and account, if any, and are fully responsible for any and all activities that occur under your password or account. You agree to (a) immediately notify Glodival of any unauthorized use of your password or account or any other breach of security, and (b) ensure that you exit from your account at the end of each session when accessing the service. Glodival (we, us, our) will not be liable for any loss or damage arising from your failure to comply with this Section.
Modifications to Service: Glodival the right to modify or discontinue, temporarily or permanently, the service (or any part thereof) with or without notice. You agree that Glodival will not be liable to you or to any third party for any modification, suspension or discontinuance of the service.
Mobile Services: The service includes certain services that are available via a mobile device (collectively, the “Mobile Services”). To the extent you access the service through a mobile device, your wireless service carrier’s standard charges, data rates and other fees may apply. In addition, downloading, installing, or using certain Mobile Services may be prohibited or restricted by your carrier, and not all Mobile Services may work with all carriers or devices. By using the Mobile Services, you agree that we may communicate with you regarding Glodival and other entities by SMS, MMS, text message or other electronic means to your mobile device and that certain information about your usage of the Mobile Services may be communicated to us. In the event you change or deactivate your mobile telephone number, you agree to promptly update your account information to ensure that your messages are not sent to the person that acquires your old number.
The regulation surrounding the glodivaltrip.vn is subject to change without notice. Glodival is not responsible for such changes or for any delay or loss relating to such changes. . Glodival will not be liable for any costs, damages, and expenses from any fault or cause whatsoever, and including but not limited to liability for changes in travel, travel interruption, or prevention or limitation of travel and resulting expenses and costs, whether such damages, expenses or costs be incidental, direct, consequential, special, exemplary, or otherwise, and including but not limited to loss of profits or income, in excess of the Booking Service fees paid by customer for visa processing, regardless of circumstances, whether or not Glodival had knowledge that such damages might be incurred and whether or not Glodival may be, or may be responsible for, a contributing cause. Glodival will not be responsible in any respect or for any amount for delay or loss caused by events that we cannot or do not control, including but not limited to weather conditions, acts of God, war, acts of public enemies, civil commotions, strikes, or acts or omissions of public authorities (including the Government system being down). Glodival is not responsible for the actions or inaction of the Government of India officials and personnel. Glodival is not and shall not be responsible for the actions and inactions of the Government of India. Processing time for the tourist visa is quoted by us as approximations based on our experience with the Government of India website. Glodival is not and shall not be responsible for processing times. Visa requirement for India regarding the Booking is established by the Government of India and is subject to change without notice. While Glodival strives to provide complete and current information, we cannot guarantee that the information supplied is the most complete and current. Glodival is not and shall not be responsible for such information. Once a travel visa is processed, we have a strict no-refund policy because the Government of India has the same strict no-refund policy. There are no exceptions.
ADDITIONAL RESERVATION OF RIGHTS
Glodival expressly reserves the right to deny, cancel, terminate, suspend, lock, or modify access to (or control of) any Account or Services for any reason (as determined by Booking Services Team in its sole and absolute discretion), including but not limited to the following: (i) to correct mistakes made by Glodival in offering or delivering any services (ii) to protect the integrity and stability of, and correct mistakes made by, any our partner, (iii) to assist with our fraud and abuse detection and prevention efforts, (iv) to comply with court orders against you and applicable local, state, national and international laws, rules and regulations, (v) to comply with requests of law enforcement, including subpoena requests, (vi) to comply with any dispute resolution process, (vii) to defend any legal action or threatened legal action without consideration for whether such legal action or threatened legal action is eventually determined to be with or without merit, or (viii) to avoid any civil or criminal liability on the part of Glodival, its officers, directors, employees and agents, as well as Glodival affiliates, including, but not limited to, instances where you have sued or threatened to sue Glodival. Glodival expressly reserves the right to terminate, without notice to you, any and all services where, in Glodival sole discretion, you are harassing or threatening Glodival and/or any Glodival’s employees.
Third Party Material: Under no circumstances will Glodival be liable in any way for any content or materials of any third parties (including users), including, but not limited to, for any errors or omissions in any content, or for any loss or damage of any kind incurred as a result of the use of any such content. You acknowledge that Glodival does not pre-screen content, but that Glodival and its designees will have the right (but not the obligation) in their sole discretion to refuse or remove any content that is available via the service. Without limiting the foregoing, Glodival and its designees will have the right to remove any content that violates these Terms of Service or is deemed by Glodival, in its sole discretion, to be otherwise objectionable. You agree that you must evaluate, and bear all risks associated with, the use of any content, including any reliance on the accuracy, completeness, or usefulness of such content.
Limitation Of Liability: In no event shall Glodival, its officers, directors, employees, agents, and all third party service providers, be liable to you or any other person or entity for any direct, indirect, incidental, special, punitive, or consequential damages whatsoever, including any that may result from (i) the accuracy, completeness, or content of this site, (ii) the accuracy, completeness, or content of any sites linked (through hyperlinks, banner advertising or otherwise) to this site, (iii) the services found at this site or any sites linked (through hyperlinks, banner advertising or otherwise) to this site, (iv) personal injury or property damage of any nature whatsoever, (v) third-party conduct of any nature whatsoever, (vi) any unauthorized access to or use of our servers and/or any and all content, personal information, financial information or other information and data stored therein, (vii) any interruption or cessation of services to or from this site or any sites linked (through hyperlinks, banner advertising or otherwise) to this site, (viii) any viruses, worms, bugs, trojan horses, or the like, which may be transmitted to or from this site or any sites linked (through hyperlinks, banner advertising or otherwise) to this site, (ix) any content that is defamatory, harassing, abusive, harmful to minors or any protected class, pornographic, “x-rated”, obscene or otherwise objectionable, and/or (x) any loss or damage of any kind incurred as a result of your use of this site or the services found at this site, whether based on warranty, contract, tort, or any other legal or equitable theory, and whether or not Booking online service team is advised of the possibility of such damages. In addition, you specifically acknowledge and agree that any cause of action arising out of or related to this site or the services found at this site must be commenced within one (1) year after the cause of action accrues, otherwise such cause of action shall be permanently barred. + In addition, you specifically acknowledge and agree that in no event shall Glodival total aggregate liability exceed the total amount paid by you for the particular services that are the subject of the cause of action. the foregoing limitation of liability shall apply to the fullest extent permitted by law, and shall survive any termination or expiration of this agreement or your use of this site or the services found at this site.
FEES AND PAYMENTS
You acknowledge and agree that your Payment Method may be charged by Glodival.
1. GENERAL TERMS, INCLUDING AUTOMATIC RENEWAL TERMS
You agree to pay any and all prices and fees due for services purchased or obtained at this site at the time you order the services. Glodival expressly reserves the right to change or modify its prices and fees at any time, and such changes or modifications shall be posted online at this site and effective immediately without need for further notice to you. If you have purchased or obtained services for a period of months or years, changes or modifications in prices and fees shall be effective when the services in question come up for renewal as further described below. Except as prohibited in any product-specific agreement, you may pay for services by utilizing any of the following “Payment Methods”. For services that offer “Express Checkout”, clicking the Express Checkout button will automatically place an order for that service and charge the primary Payment Method on file for your Account. Confirmation of that order will be sent to the email address on file for your Account. Your Payment Method on file must be kept valid if you have any active services in your Account. You acknowledge and agree that where refunds are issued to your Payment Method, Glodival’s issuance of a refund receipt is only confirmation that Glodival has submitted your refund to the Payment Method charged at the time of the original sale, and that Glodival has absolutely no control over when the refund will be applied towards your Payment Method’s available balance. You further acknowledge and agree that the payment provider and/or individual issuing bank associated with your Payment Method establish and regulate the time frames for posting your refund, and that such refund posting time frames may range from five (10-12) business days to a full billing cycle, or longer.
Fees: To the extent the service or any portion thereof is made available for any fee, you may be required to provide Booking Online Service Team information regarding your Credit/Debit Card or other payment instrument. You represent and warrant to Glodival that such information is true and that you are authorized to use the payment instrument. You will promptly update your account information with any changes (for example, a change in your billing address or Credit/Debit Card expiration date) that may occur. If you dispute any charges you must let Glodival know within sixty (60) days after the date that Glodival charges you. We reserve the right to change our prices. Glodival may choose to bill through an invoice, in which case, full payment for invoices issued in any given month must be received by Glodival thirty (30) days after the mailing date of the invoice, or the services may be terminated, you agree that Glodival may pursue all available lawful remedies in order to obtain payment, including but not limited to, immediate cancellation, without notice to you, of any services registered on your behalf. Glodival also reserves the right to charge you reasonable “administrative fees” or “processing fees” for tasks Glodival may perform outside the normal scope of its services, additional time and/or costs Glodival may incur in providing its services, and/or your noncompliance with this Agreement (as determined by Glodival in its sole and absolute discretion). Typical administrative or processing fee scenarios include, but are not limited to customer service issues that require additional personal time or attention; recouping any and all costs and fees, including the cost of services, incurred by Glodival as the results of chargebacks or other payment disputes brought by you, your bank or Payment Method processor. These administrative fees or processing fees will be billed to the Payment Method you have on file with Glodival.
Glodival may offer product-level pricing in various currencies; however, transaction processing is supported only in USD (US Dollard) and a select number of the currency options displayed on this site (“Supported Currency” or “Supported Currencies”). If the currency selected is a Supported Currency, then the transaction will be processed in the Supported Currency and the pricing displayed during the checkout process will be the actual amount processed and submitted to your bank for payment. If the currency selected is not a Supported Currency, then the transaction will be processed in US dollars and the pricing displayed during the checkout process will be an estimated conversion price at the time of purchase. In either case (whether the currency selected is a Supported Currency or not), if the transaction is processed in a currency that differs from the currency of your bank account, you may be charged exchange rate conversion fees by your bank. In addition, due to time differences between the time you complete the checkout process, the time the transaction is processed, and the time the transaction posts to your bank statement, the conversion rates may fluctuate, and Glodival makes no representations or warranties that the amount submitted to your bank for payment will be the same as the amount posted to your bank statement (in the case of a Supported Currency) or the estimated conversion price will be the same as either the amount processed or the amount posted to your bank statement (in the case of a non-Supported Currency), and you agree to waive any and all claims based upon such discrepancies (including any and all claims for a refund based on the foregoing).
2. PROCESSING TIME
– Standard: You can get an Booking within 3 business days.
– Emergency: You can get an Booking within 2 business days.
– Rush: For those who would like to get an Booking within 1 business day.
– The processing time is up to 3 business days, excluding Sundays, and Public holidays.
3. CURRENCY CONVERSION
We are use USD (US Dollar) as list price for all our services. The price of services and products must be paid in USD (US Dollar) for any payment by Credit/Debit Card Method. For transactions involving a currency exchange rates are derived by bank. These amount may difference due to currency convert with your local currency. Credit/Debit Card statement might appear USD (US Dollar) depend on payment method you selected. This term only apply for Credit/Debit Card payment option only.
User Content Transmitted Through the Service: With respect to the content or other materials you upload through the service or share with other users or recipients, including reviews, comments and other content (collectively, “User Content”), you represent and warrant that you own all right, title and interest in and to such User Content, including, without limitation, all copyrights and rights of publicity contained therein. By uploading any User Content you hereby grant and will grant Glodival and its affiliated companies a nonexclusive, worldwide, royalty free, fully paid up, transferable, perpetual, irrevocable license to copy, display, upload, perform, distribute, store, modify and otherwise use your User Content in connection with the operation of the service or the promotion, advertising or marketing thereof, in any form, medium or technology now known or later developed.
You acknowledge and agree that any questions, comments, suggestions, ideas, feedback or other information about the service (“Submissions”), provided by you to Glodival are non-confidential and Glodival will be entitled to the unrestricted use and dissemination of these Submissions for any purpose, commercial or otherwise, without acknowledgment or compensation to you. You acknowledge and agree that Glodival may preserve content and may also disclose content if required to do so by law or in the good faith belief that such preservation or disclosure is reasonably necessary to: (a) comply with legal process, applicable laws or Government requests; (b) enforce these Terms of Service; (c) respond to claims that any content violates the rights of third parties; or (d) protect the rights, property, or personal safety of Glodival, its users and the public. You understand that the technical processing and transmission of the service, including your content, may involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices.
NO THIRD-PARTY BENEFICIARIES
Nothing in this Agreement shall be deemed to confer any third-party rights or benefits.
Social Networking Services
In addition, Glodival is not responsible for the accuracy, availability or reliability of any information, content, goods, data, opinions, advice or statements made available in connection with Social Networking Services. As such, Glodival is not liable for any damage or loss caused or alleged to be caused by or in connection with use of or reliance on any such Social Networking Services. Glodival enables these features merely as a convenience and the integration or inclusion of such features does not imply an endorsement or recommendation.
Indemnity and Release
You agree to release, indemnify and hold Glodival and its affiliates and their officers, employees, directors and agent harmless from any from any and all losses, damages, expenses, including reasonable attorneys’ fees, rights, claims, actions of any kind and injury (including death) arising out of or relating to your use of the service, any User Content, your connection to the service, your violation of these Terms of Service or your violation of any rights of another.
Disclaimer of Warranties
Your use of the service is at your sole risk, the service is provided on an “as is” and “as available” basis. Glodival expressly disclaims all warranties of any kind, whether express, implied or statutory, including, but not limited to the implied warranties of merchantability, fitness for a particular purpose, title and non-infringement.
Glodival makes no warranty that the service will meet your requirements, the service will be uninterrupted, timely, secure, or error-free, the results that may be obtained from the use of the service will be accurate or reliable, or the quality of any products, services, information, or other material purchased or obtained by you through the service will meet your expectations.
You agree that Glodival, in its sole discretion, may suspend or terminate your account (or any part thereof) or use of the service and remove and discard any content within the service, for any reason, including, without limitation, for lack of use or Booking Online Service Team believes that you have violated or acted inconsistently with the letter or spirit of these Terms of Service. Any suspected fraudulent, abusive or illegal activity that may be grounds for termination of your use of service, may be referred to appropriate law enforcement authorities. Glodival may also in its sole discretion and at any time discontinue providing the service, or any part thereof, with or without notice. You agree that any termination of your access to the service under any provision of this Terms of Service may be effected without prior notice, and acknowledge and agree that Glodival may immediately deactivate or delete your account and all related information and files in your account and/or bar any further access to such files or the service. Further, you agree that Glodival will not be liable to you or any third party for any termination of your access to the service.
COMPLIANCE WITH LOCAL LAWS
Glodival makes no representation or warranty that the content available on this site or the services found at this site are appropriate in every country or jurisdiction, and access to this site or the services found at this site from countries or jurisdictions where its content is illegal is prohibited. Users who choose to access this site or the services found at this site are responsible for compliance with all local laws, rules and regulations.